Service and Support

Through implementation and operation of CALSTARS, client agencies receive the benefit of a shared system concept and are relieved of the direct resources that would otherwise be necessary for the following service and support provided by DOF CALSTARS staff:

  • Daily transaction processing, production operation, and Standard/Special reports production and distribution;
  • On-going programming maintenance and development of the system programs and files;
  • Individualized analyst support for operational assistance and consultation;
  • Information System Analyst resource for consultation and assistance in the use of Personal Computer products and other software for management information reporting from the system;
  • Coordination with DOF, SCO, and other state and federal agencies for statewide accounting and reporting procedures, requirements, and system changes;
  • Coordination with OTech for system and data security management, system backups, disaster planning, operational recovery planning, and processing cost estimates;
  • Coordination with OTech for courier service;
  • Maintenance of system sign-on Security Tables;
  • CALSTARS equipment planning, site planning and preparation, procurement, installation, and training;
  • CALSTARS communication line planning, ordering;
  • Telephone HOTLINE assistance (916) 327-0100 for problem solving, and Quality Implementation Checks;
  • On-going training sessions and training materials for all levels of clerical, technical, and professional staff;
  • Year-end training sessions and seminars, Year-End Close Check lists, extended processing services and HOTLINE hours at year-end for year-end close and preparation of financial statements;
  • Maintenance of all CALSTARS documents on the Internet, which includes the CALSTARS Procedures Manual (CPM), Transmittal Letters (TLs), CALSTARS Operations Memos (COMs), Training Schedule, forms, checklists, informational charts, and various procedures;
  • NEWS screen for system status, system change notices, and recruitment bulletins.
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